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Area Aftersales Manager

Premium Car Manufacturer
North England

A highly progressive, premium brand car manufacturer are seeking a field based Area Aftersales Manager to work with their dealers in Lancashire and Yorkshire.

This role would suit someone with experience in a dealer-facing aftersales role for a manufacturer or a group aftersales role with a dealer. You will need to demonstrate excellent communication skills and the e drive and passion and the ability to improve dealers’ aftersales processes and customer satisfaction.

Key Responsibilities

  • Provide support and consultancy to dealers in the area of Parts, Accessories and Service
  • Ensure the achievement of Parts and Accessory targets through development of Dealer Aftersales capability, with particular focus on customer retention activities.
  • To ensure customer satisfaction performance improvement
  • Implement new and improved processes and products through the manufacturer’s Authorised Repairer network.
  • To ensure the successful deployment of Customer Service initiatives
  • Continually pursue business improvement opportunities, with a focus on implementing new and innovative process enhancements to increase sales and improve customer satisfaction.

About You

  • Experience working in a dealer-facing aftersales role for a vehicle OEM or a group aftersales role in a dealership
  • A good understanding of sales and after sales business and processes within a dealership
  • Knowledge / experience of Aftersales Marketing Programmes
  • The ability to implement actions to deliver performance improvement or change
  • Understanding of key issues affecting customer satisfaction
  • Effective communication and influencing skills
  • Use analytical skills and tools to identify the underlying causes of performance issues and trends.
  • Self motivated, excellent team working skills, resilient and enthusiastic.
  • Ideally educated to at least A level standard
  • Be living in Lancashire or Yorkshire

Ref: NS216

Posted: 31 October 2018


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